Travel Booking Conditions

We provide full financial protection for all of the package and Flight-Plus holidays that we sell.

AMENDMENTS AND CANCELLATIONS

The Company will make every effort to assist you if you wish to alter your arrangements, but it may not always be possible. Requests for an amendment must be in writing, signed by the person who made the initial payment. If it is possible to make the amendment, it will be subject to the supplier’s fee, in addition to any increase in fare (Total Management do not charge fees for this service)(b) Cancellation by you – All cancellations must be advised in writing (post or email), by the person who made the original booking and payment. Only once notification has been received will our suppliers be advised. Supplier amendment and cancellation conditions will be advised at time of booking. We strongly recommend that you secure adequate travel insurance, which should in most cases include cover, under certain circumstances, against loss of deposit or cancellation fees, at the time of booking. Re-booking following a cancellation – Should you wish to cancel a holiday and re-book an alternative this will be subject to the cancellation terms within these booking conditions.

TOTAL MANAGEMENT PRICING POLICY

Every item that features on your travel itinerary is booked and sold to you on a pre-pay basis. However, please note that on occasion there will be local departure taxes and hotel taxes that cannot be pre-paid. Your Travel Manager will endeavour to advise you if this is the case prior to your travel. Any changes that you make to your itinerary whilst away, such as meals at hotels and certain upgrades, will be at your own expense. Prices are always correct at time of quotation and are valid for that day only. Once you have confirmed with us that you wish to proceed with your booking, prices will be updated and you will be informed of any change. Only full payment will guarantee the fare paid for your itinerary provided by Total Management.

YOUR RESPONSIBILITIES

Before making a booking, we advise you to check the Foreign & Commonwealth Office website www.fco.gov.uk/en/travelling-and-living-overseas or by calling the Foreign Office Travel Advice Unit on 0845 850 2829. If the Foreign Office advises that people should not visit a particular country, we will act on this advice. US residents who are planning a holiday with us should be aware that the US State Department issues a travel warning when, based on all relevant information, it determines that Americans should avoid travel to or within a certain nation. The State Department maintains a list of nations under a travel warning on its website at: http://travel.state.gov/travel/cis_pa_tw/tw/tw_1764.html American travellers are advised to check this before making a booking. In the event of active Foreign Office Travel or US State Department Travel advice and warnings against travel to a specific destination or locations of a trip, should the traveller still choose to travel, notwithstanding such travel advisory or warning, the traveller assumes all risks of loss, personal injury, death or property damage from any event that may arise out of or associated with the travel advice or warnings given. The Company strongly recommends you do not travel against Foreign Office Travel or US State Department Travel advice and warnings as they are given for your safety and security.

RESPONSIBILITY OF THE COMPANY

The Company applies all reasonable checks to ensure that those involved in the preparation and provision of your itinerary maintain the appropriate standards. The descriptions, information and opinions given in our documentation or on our website by the Company in respect of the airlines, hotels and other suppliers whose services are used are given in good faith, based on the latest information available at the time. The Company accepts liability for any loss you may suffer if due to fault on our part, or that of our agents or suppliers, any part of the itinerary arrangements you book with the Company before your departure is not as described in our documentation, on our website, or itinerary or not of a reasonable standard. International Conventions which may apply include: in respect of carriage by air, the Montreal Convention 1999 or the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the Montreal Additional Protocol of 1975); in respect of carriage by sea, the Athens Convention 1974; in respect of rail carriage, the Berne Convention 1961; and in respect of carriage by road the Geneva Convention 1973. The terms of these conventions are incorporated into and form part of your contract with us. In respect of death or personal injury, the liability of an air carrier under the Montreal Convention and the Warsaw Convention is limited to damage sustained in the case of death or bodily injury caused by an accident which takes place onboard the aircraft or in the course of any of the operations of embarking or disembarking. You should also note that these conventions may limit or remove the carrier’s liability to you and the amount which the carrier has to pay you. You should also know that the carrier will rely upon its ‘conditions of carriage’ which may limit or remove the carrier’s liability to you and limit compensation under international conventions. Our suppliers (such as accommodation or transport providers) have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you. You can get copies of such conditions from our offices, or the offices of the relevant supplier. Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. Total Management has no control over such decisions, and is therefore unable to accept responsibility for them. Where, as a result of circumstances beyond our control we are obliged to change or end your holiday after departure, but before the end of your holiday, we will not pay compensation or reimburse you for expenses incurred. We strongly recommend you have adequate travel insurance for your holiday and should claim via your insurance company for any loss or damage to luggage and/or personal possessions. In the event that any claim is made directly with us, our liability to pay compensation and/or the amount of compensation will be limited in accordance with the conventions referred to above. If you suffer death, injury or illness during your holiday arising out of an activity which does not form part of the inclusive arrangements booked with the Company, the Company will offer assistance where appropriate and in its sole discretion.

YOUR FINANCIAL PROTECTION

We provide full financial protection for all of the package and Flight-Plus holidays that we sell.

For package holidays including flights made available in the UK, this is through our ATOL no 11004. In the unlikely event of our insolvency, the CAA will ensure that customers booked on a flight-based package holiday or are not stranded abroad and will arrange to refund any money you have paid to Total Management for an advance booking. For further information visit the ATOL website at www.atol.org.uk. When you buy an ATOL protected flight or flight-inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme or your credit card issuer where applicable.

If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Other services such as hotels on their own may not be protected and you should ask us what protection is available.

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